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How to Turn Your Customer Service into Social Media Care

A Personal Story It’s hard for me to believe with everyone so connected on social media that some organizations still don’t understand the importance of customer service. As small business owners, we know first hand how our social connections can give our customers power. If they like something, they’ll share it online with their friends. […]

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3 Myths about Social Media Marketing

Going back to the basics This week I’ve been planning out my schedule for the 2015 social media workshops that I teach at the National Entrepreneur Center in Orlando. The Marketing Director who handles my workshop schedule had a few suggestions for some changes in the content I’ll be teaching. Several back and forth emails […]

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Five Inspiring Messages from Robin Williams for Small Business Owners

O Captain, My Captain It was a sad day when I heard the news that Robin Williams had passed. I went from shock and disbelief to an overwhelming feeling of loss that we’ll never see Robin Williams share his gift of laughter with the world. He was more than just a comedy genius. Robin Williams […]

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